FAQ — Surprise Care Ride

Question 1

How do I schedule a ride?

Accepted Answer

You can schedule a ride by calling or texting us at 718-344-4695, emailing us at info@surprisecareride.com, or filling out the booking form on our Contact page. We recommend booking at least 24–48 hours in advance when possible.

Question 2

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 24–48 hours in advance to ensure availability. For recurring appointments like dialysis, we can set up a regular schedule so you never have to worry about booking each time.

Question 3

Can I schedule recurring rides for regular appointments?

Accepted Answer

Absolutely! We specialize in recurring transportation for dialysis, cancer treatments, and other regular medical appointments. Just let us know your schedule and we'll take care of the rest.

Question 4

What information do I need to provide when booking?

Accepted Answer

When booking, please provide your name, contact number, pickup address, destination address, date and time, and any special requirements (wheelchair, stretcher, etc.). The more detail you provide, the better we can prepare for your ride.

Question 5

Can I cancel or reschedule a ride?

Accepted Answer

Yes. Please contact us as soon as possible if you need to cancel or reschedule. We ask for at least 2 hours' notice when possible so we can adjust our schedule accordingly.

Question 6

Are your vehicles wheelchair accessible?

Accepted Answer

Yes! All of our Chevrolet Vans are fully equipped with wheelchair ramps for easy, safe boarding. Our drivers are trained to assist passengers with wheelchairs and other mobility devices.

Question 7

Do you provide stretcher transport?

Accepted Answer

Yes, we offer stretcher transport for patients who need to travel in a reclined position. Please specify this requirement when booking so we can dispatch the appropriate vehicle.

Question 8

Can a family member or caregiver ride along?

Accepted Answer

Yes, a companion or caregiver is welcome to accompany the passenger at no additional charge. Please let us know when booking so we can plan accordingly.

Question 9

What if I use a walker, cane, or other mobility aid?

Accepted Answer

No problem at all. Our drivers are trained to assist passengers with all types of mobility aids. Just let us know what you use when you book and we'll be fully prepared.

Question 10

What areas do you serve?

Accepted Answer

We primarily serve Surprise, AZ and the surrounding communities including Peoria, Sun City, Sun City West, El Mirage, and other nearby areas. Contact us if you're unsure whether your location is within our service area.

Question 11

Do you provide airport transportation?

Accepted Answer

Yes! We provide accessible airport transportation to and from Phoenix Sky Harbor International Airport and other local airports. Please book in advance and provide your flight details.

Question 12

Can you transport to facilities outside of Surprise?

Accepted Answer

Yes, we can transport to medical facilities, hospitals, and other destinations throughout the greater Phoenix metropolitan area. Contact us for details on longer-distance trips.

Question 13

How much does a ride cost?

Accepted Answer

Our pricing varies based on distance, service type, and vehicle requirements. Please contact us at 718-344-4695 for a quote. We are committed to providing affordable, transparent pricing.

Question 14

Do you accept insurance?

Accepted Answer

Please contact us directly to discuss insurance and payment options. We work with clients to find the best solution for their transportation needs.

Question 15

What payment methods do you accept?

Accepted Answer

We accept various payment methods. Please contact us at 718-344-4695 or info@surprisecareride.com to discuss payment options for your specific situation.

Frequently Asked Questions

Scheduling & Booking

Accessibility & Vehicles

Service Area & Coverage

Pricing & Insurance

Still Have Questions?